The owner of the website ahlam-equestrian.com and the services connected to it is AD INDUSTRIES SRLS with registered office in Via Giuseppe Parini 19 - 23900, Lecco (LC). Ownership includes information or elements contained in texts, documents, photos, drawings, graphics, databases, software, logos, trademarks, trade names or other signs protected by intellectual or industrial property rights. Ahlam hereby provides the User with information regarding the functionality of the site and the services offered through it. We invite the User to read these Terms and Conditions carefully before using our services. By using the site the User fully accepts the Terms and Conditions. However, we invite you to read our Privacy Policy and Cookie Policy in order to understand how we process personal data.

Content of the service

Ahlam has been offering high quality products to its customers with the specific aim of making sportswear elegant. The site allows the user to view the product showcase and make a direct purchase through the e-commerce section.

Terms of the service

The navigation of the site by the minor user presupposes and implies the authorisation and supervision of his/her parents or guardian, who will assume all responsibility for the actions of the minor towards Ahlam and third parties involved in any way. Registration and the services made available through this website are permitted exclusively to users of legal age. Consents expressed by minors under the age of 18 are not accepted; therefore, by accessing the services that require the provision of personal data, the User guarantees to be of legal age. Also in relation to purchases and transactions made through the site, the User who makes such transactions declares to be 18 years of age or older.

Guest user checkout and registration

In order to proceed with the purchase via the e-commerce section, the User must provide truthfully and completely the data requested in the relevant checkout form (name, surname, e-mail, address and telephone number are mandatory; the company name is optional), declare that he/she has read the Privacy Policy and fully accept these Terms and Conditions. The user, after the first purchase or, regardless of this, at any time, can proceed with the registration for the creation of an account. In this case, besides being able to access quickly through the social login (Google, Facebook), he/she can fill in the appropriate registration form by entering the required data (name, surname, e-mail). The purchase, in the case of a registered user, will of course be faster. The User is responsible for keeping his/her access credentials. It is understood that in no case the owner of the website can be held responsible in case of loss, diffusion, theft or unauthorized use by third parties, for whatever reason, of the User's access credentials.

Account cancellation and closure

The owner of the website reserves the right to suspend or terminate your account at any time and without notice if you violate these Terms and Conditions or applicable law.

Limitation of service

Ahlam reserves the right to suspend, interrupt, modify the site or limit access to it without any notice to the User. The Company cannot be held responsible for any temporary unavailability of access to the site or for the unavailability of some of its functions through the use of particular devices. The Company cannot be held responsible for any loss or damage due to computer attacks, such as viruses or other malware, that may affect the User's devices during the use of the site and the resources connected to it.

Forbidden uses of the website

Ahlam does not allow any commercial use of the site and its contents. The reproduction, copying of images and contents without prior written consent is strictly forbidden. The User is not allowed any conduct that may cause interruption, limitation or compromise the functionality of the site. Only the use of the site for legitimate purposes is permitted and the User will be held responsible for the communications and content he or she wishes to submit.


The site contains links to the social network pages of Ahlam and its commercial partners and links to other websites provided by third parties. Ahlam is not responsible for the contents of such sites or resources that it offers for information purposes only. Ahlam. reserves the right to update or modify the site, its contents and functionality at any time. However, the information available on the site is to be considered general and non-binding.

Online purchases

The site allows you to find Ahlam items and to purchase a wide range of items. If you wish to buy one or more of our items, you can select them one at a time, adding them to your virtual shopping cart. Once all the items of interest have been added to the shopping cart, you can proceed to place your order. The site will provide a summary page of the items selected, their price and options, with related costs, for delivery. 

The User will be asked to confirm the purchase and to indicate the solution chosen for delivery, transport and payment method. We invite you to always check the correctness of your order before completing the purchase phase (e.g. product, quantity, size, colour, etc.). After placing the order, you will receive a message to your e-mail address confirming receipt of the purchase order. The purchase and sale contract concluded between the User and Ahlam will be considered concluded at this point. If the User does not receive any confirmation of the order within the term of 10 business days, the relative order shall be considered as refused and, therefore, ineffective.

In case the items included in the order are not available, Ahlam will promptly inform the User and refund the amounts already paid. The delivery time expressed in working days, indicated if possible already in the order confirmation, includes only working days, between Monday and Friday included, with express exclusion of holidays.

The total price indicated in the order confirmation message constitutes the final price, including VAT and transport and delivery costs. For further information, see the Shipping and deliverysection of the website.

Payment methods

To make purchases through the site is possible to use different payment methods such as credit card, bank transfer or Paypal. In case of payment by credit card, the charge is made at the time of purchase. The buyer agrees to receive invoices and credits exclusively in electronic format. For further information, see the paymentsection of the website.

Returns and refunds

Below are the conditions and procedures for returns and refunds of items purchased online in our shop. As long as the items are still in their original condition - i.e. unused, in their original packaging, with the original labels and complete in all parts - we accept returns at no additional charge, according to the following rules:

  • return and refund requests must be received through the appropriate section. Requests received in different ways will not be accepted;
  • in order to proceed with the refund of the full amount paid, requests must be received no later than 15 days from the date of receipt of the item. In this case, the full amount paid for the item will be refunded on the same payment method used to place the order;
  • in any case, we undertake to ensure that the User receives a refund within 10 working days of receipt of the items in our logistics department; a refund requested after these terms will be refunded at our sole discretion;
  • if a return is sent after the required time, we may have to return it to the sender and ask him to cover the cost of the shipment;
  • the above return and refund procedures are only valid for customers in the private sector and not for resellers;
  • the return and refund procedures are not valid in the case of customized products and/or products requested on order.

For an optimal management of practices, the User is required to carefully follow the procedures indicated on this page, following the instructions and awaiting confirmation from our operators when requested. For further information, see the Return Policy section of the website.

Size change product replacement

We do not carry out size changes and/or replacements.

Right to withdraw

The User who is not satisfied with the purchase and does not wish to replace it with any other product (or receive a voucher of equal value) can exercise the right of withdrawal within 14 working days of receipt of the product, as provided for by current legislation. The expenses for the return of the product are to be considered at the expense of the User, who will have to return the items through courier. The refund will be paid through the original payment method.

Customer Care

For assistance with the services and products offered, please contact our Customer Service at info@ahlam-equestrian.com

Jurisdiction and applicable law

The relations between Ahlam and the User are governed by Italian law and jurisdiction. The jurisdiction to settle any dispute concerning these Terms and Conditions and the relations regulated by them shall lie with the judicial authority identified by law. These Terms and Conditions shall be considered applicable also in case of specific agreements relating to paid services.

Processing of personal data

By using the site, the User agrees that Ahlam – as Data Controller -, in full compliance with the principles dictated by EU Regulation 2016/679 (GDPR), may acquire, store and process the User's personal data, and any information necessary for the operation of the site or the services provided through the site. The User agrees that the use of the site involves the transmission of data via electronic communication networks. The data processed are those necessary for the proper functioning of the site. The data directly provided by the User or automatically acquired by the site in the context of normal functionality are collected and processed also for the fulfillment of obligations provided for by EU and national laws, including laws, regulations in force at the time and provisions of Authorities legitimated to do so, as well as for purposes related to the protection of public order, detection or prosecution of crimes. In addition, with the consent of the User, Ahlam and the Joint Controllers may send communications concerning offers and/or commercial promotions related to products and services. More details on the use of personal data by Ahlam are contained in the Privacy Policy, available on the site.

Data Controller is AD INDUSTRIES SRLS with registered office in Via Parini 19 - 23900, Lecco (LC). e-mail: info@ahlam-equestrian.com

Changes or updates to this document

The site owner may amend or simply update all or part of these Terms and Conditions in the future. Changes and updates will be binding as soon as they are published and made available to the User.

Contact details

e-mail: info@ahlam-equestrian.com